Languages
Applicable Products
The User Name and Password Receiver for Web authentication method should be disabled to avoid extra prompts which will later be explained; Receiver client. Group Policies do need created for Receiver client SSO; Installing and configuring SSO (Receiver for Web): Citrix Receiver client must be installed on the end device. Citrix adds a store by default so Click on “View or Change Stores“. The next screen gives a list of available stores and some basic information about the selected store. We want to enable the HTML5 Receiver. To do this, Click the “Manage Receiver for Web Sites” link on the lower right site of the screen. CITRIX LICENSE AGREEMENT. Use of this Citrix Receiver software is subject to the Citrix license covering the specific edition of the Citrix product with which you will be using this software. Your use of Citrix Receiver is limited to use on the devices for which it was created for connection to the Citrix.
Symptoms or Error
When a user launches a published application or a published desktop using the Citrix HTML5 1.6 or Receiver for Chrome 1.6 they see a blank black screen instead of the application/desktop.
If the user does not close the session they may receive the following error:
'Error: Citrix receiver cannot connect to the server'
Other users running the Windows version of Citrix Receiver can connect to these same applicationsdesktops without any issues.
If the user does not close the session they may receive the following error:
'Error: Citrix receiver cannot connect to the server'
Other users running the Windows version of Citrix Receiver can connect to these same applicationsdesktops without any issues.
Solution
1 or more of your Citrix Policies have 16bit color set as the Maximum allowed color depth.
Adjust your Citrix Policies to allow 24bit or higher color depth.
The location of this Citrix Policy setting is under:
ICA/Graphics > Maximum allowed color depth - (set this to anything above 16bit)
NOTE: The default setting for Maximum allowed color depth is 32bit.
This issue is listed for Receiver for Chrome 1.6 under the Known Issues section of the release notes.
'When a session is launched using XenApp 6.5 with maximum allowed color depth set to 16 bits per pixel, a black screen results. [#0552507] '
Citrix Documentation
Default policy settings
Citrix Forum posting - HTML5 Application shows only black Screen
Adjust your Citrix Policies to allow 24bit or higher color depth.
The location of this Citrix Policy setting is under:
ICA/Graphics > Maximum allowed color depth - (set this to anything above 16bit)
NOTE: The default setting for Maximum allowed color depth is 32bit.
This issue is listed for Receiver for Chrome 1.6 under the Known Issues section of the release notes.
'When a session is launched using XenApp 6.5 with maximum allowed color depth set to 16 bits per pixel, a black screen results. [#0552507] '
Citrix Documentation
Default policy settings
Citrix Forum posting - HTML5 Application shows only black Screen
Problem Cause
This is known issue caused by the Maximum allowed color depth for a Citrix Policy being lowered from the default setting of 32bit to 16bit.
Citrix Support
Automatic translation
This article was translated by an automatic translation system and was not reviewed by people. Citrix provides automatic translation to increase access to support content; however, automatically-translated articles may can contain errors. Citrix is not responsible for inconsistencies, errors, or damage incurred as a result of the use of automatically-translated articles.
receiver¶
citrix.receiver
Members¶
(readonly)
apiVersion
Properties:¶
Name | Type | Description |
---|---|---|
apiVersion | String | Workspace app for HTML5 API version. |
Methods¶
(static) createSession(idopt, connectionParams, onSessionCreated)
Creates a new session and returns session instance through callback. Use session instance to start the session, register and handle events and to disconnect the session.
Citrix Html5 Receiver
Parameters¶
Name | Type | Attributes | Description |
---|---|---|---|
id | string | <optional> | ID that is assigned when the session is created |
connectionParams | connectionParams | Configuration options to create the session | |
onSessionCreated | onSessionCreated | Callback containing the session object created. Signature sample below: function <function_name>(session_object){..} |
Throws:¶
Unable to create session object.
Type
ReceiverError
ReceiverError
Citrix Receiver Vs Html5
Example¶
Citrix Html5 Receiver Setup
Methods¶
(static) setPath(pathopt, fallbackPathopt)
Sets the preference to use the latest HTML5 workspace app build from CDN or use the location of HTML5 Workspace app build hosted by customer to launch app/desktop sessions.
Parameters:¶
Name | Type | Attributes | Description |
---|---|---|---|
path | string | <optional> | Passing 'CDN' would consume the latest HTML5 Workspace app build from Citrix CDN. However, this can be overridden by setting path with the location of HTML5 Workspace app build hosted by customer. Defaults to CDN. |
fallbackPath | string | <optional> | If CDN is not reachable then the HTML5 Workspace app build is picked from the location set using fallbackPath. |
Throws:¶
Citrix Workspace For Html5
HTML5 Engine Path or fallback path is invalid.
Type
ReceiverError
ReceiverError
Example¶
(static) viewLog()
Opens the logging page in a new tab.HTML5Engine Path should be setbefore calling this API.
Throws:¶
HTML5 Engine Path is invalid.
Type
ReceiverError
ReceiverError